Blue Ocean Strategy of Crystal Catering
Posted by Matthew Harvey on Oct-01-2020
1. Blue ocean strategy: introduction
The blue ocean strategy seeks to bring differentiation to organizations and brands like Crystal Catering to create awareness and presence in a new market place and create demand amongst consumers. The blue ocean strategy focuses on creating demand in the uncontested market space, and by doing this, it makes the competition unrelated and irrelevant. Through the blue ocean strategy, industry players like Crystal Catering are able to reconstruct the market boundaries as well as the industry structure through their strategies and actions. Under the blue ocean model and framework, the industry structures are assumed to be flexible, and not rigid.
With Crystal Catering, the blue ocean model and framework has allowed the company to explore new market spaces that have not been competitive, or actively utilized by players existing in the present business environment. By doing so, Crystal Catering has been able to create new demand, rather than fight over and encroach existing competitive space. In doing so, Crystal Catering has been able to experience rapid growth as well as enjoy increased profits. When Crystal Catering adopts the blue ocean strategy, it changes the rules of the game and eradicates the competition – rendering them unimportant, and irrelevant factors of the environment.
For businesses, the blue ocean signifies a deeper section of the ocean that is unexplored and holds unlimited potential and opportunities for growth and expansion. Crystal Catering adopts the broader blue ocean strategy through different means and frameworks.
2. Blue vs Red Ocean
Crystal Catering differs in its adoption of the blue ocean strategy to achieve rapid growth in unexplored market spaces. While Crystal Catering also actively pursues the red ocean strategy, it is also an avid follower of the blue ocean strategy. The choice of strategy differs based on the product nature and offerings, as well as the business goals, and market development.
The red and the blue ocean strategy for Crystal Catering are different in the following ways
Red ocean strategy | Blue ocean strategy |
---|---|
Crystal Catering competes with existing players in existing market spaces, and defined industry boundaries | Crystal Catering Creates new market spaces rendering the competition to be irrelevant, and redefines the industry boundaries |
Crystal Catering Tries to grab a share of demand from the existing pie | Crystal Catering creates new, and innovative demand, and bakes a new pie altogether |
Crystal Catering Makes the value-cost trade-off | Crystal Catering Breaks the value cost trade-off |
Crystal Catering chooses a specific direction for differentiation – based on low cost and related strategic activities | Crystal Catering continues pursuit of differentiation through low-cost strategies and activities |
3. Four action framework
The four actions framework by Crystal Catering has helped the company explore and refine buyer value more intricately. The Crystal Catering Company has made use of the four actions framework in reconstructing or developing new value curves or strategic profiles for the company and its various offerings in uncontested market spaces. However, when a new value curve is created, companies typically face a trade-off between differentiation and low cost. Crystal Catering has also been able to break this tradeoff by challenging the strategic formation, foundation and logic of the industry – thereby challenging the industry boundaries and working at large.
3.1. The four strategic actions for developing new buyer value curves
Crystal Catering breaks the tradeoff through four simple strategic processes and ways – highlighted as the four actions in the four action framework.
3.1.1. Eliminate
With elimination, Crystal Catering identifies and shortlists the factors through which a given industry has competed over a long period of time, and which may be eliminated now. These factors include, for example, obsolete technology, mundane operational processes, and stringent human resource policies.
3.1.2. Raise
Under this option, Crystal Catering is able to identify the factors that it wants to rise well above the industry’s average in its own settings and operations. These factors will give the company an edge over other players and will provide it with a competitive advantage. Crystal Catering, therefore, focuses on developing these factors for a sustainable advantage. These factors include, for example, its organizational culture, human resource training and policies, technological innovation, and market research capabilities – for example.
3.1.3. Create
Under the action of create, the Crystal Catering is able to develop and identify strategic factors and capacities that are new to the industry at large, and have never been introduced before. With these capacities, the company is able to maintain and control costs, and is at the same time, able to offer higher value to the buyers. The company is also able to create sustainable advantage and a refined first-mover advantage through the development of these capacities that will give it a sustainable advantage.
3.1.4. Reduce
Under this strategic option and choice, Crystal Catering assesses and reviews a given industry, and identifies factors and aspects that it should reduce in its expansion plans to be able to maximally benefit from untapped market spaces and related opportunities. These factors are reduced considerably in comparison to industry standards.
4. Six path framework
Crystal Catering makes use of the six paths framework under the blue ocean model and framework to reduce, contain and identify the search risk that many businesses are challenged within their expansion plans. By using this framework, Crystal Catering is able to identify the numerous possibilities associated with expanding into an untapped market space, which allows it to reconstruct the industry boundaries and structures towards innovation and new value creation.
4.1. Six paths
The six paths that Crystal Catering makes use of are:
4.1.1. Industry
Compared to red ocean players who focus on competing with exiting rivals within an industry, blue ocean players like Crystal Catering are able to expand beyond existing players. Crystal Catering looks at alternative industries, and alternate possibilities in its expansion and growth plans, and as such, renders existing competition irrelevant.
4.1.2. Strategic group
Red ocean players focus one existing strategic groups for positioning possibilities, Crystal Catering, on the other hand, looks beyond the existing strategic groups within an industry, and in turn, creates new strategic positioning and groups with first-mover advantage, and through exploring new market possibilities ad spaces.
4.1.3. Buyer group
Red ocean players continually eek to serve better-existing consumer groups. Crystal Catering in turn also focuses on creating new demand and creating new consumer groups to be able to expand its overall customer base. In doing so, Crystal Catering is able to redefine the buyer group and consumers for the industry – by identifying new and potential consumer groups as well.
4.1.4. Scope of product or service offering
Red ocean players focus on improving the core product offering to e babel to better serve the consumers. Crystal Catering, in turn, seeks not only to meet consumer expectations but to move across to be able to delight them. This is done by the company by focusing on consumer service, adding complementary offerings, as well as enhancing the service offerings for the consumers.
4.1.5. Functional-emotional orientation
Crystal Catering is able to innovate the functional-emotional orientation of the industry through its strategic choices and direction, as well as creativity and foresight. Crystal Catering is able to develop and create new market spaces and new demand for its products and offerings – highlighting innovation which is needed for redefining the industrial focus, and changing the balance of emotional and functional orientation within a given industry to better appeal to the target consumer groups.
4.1.6. Time
Red ocean players adapt to external trends and patterns in the external environment and incorporate them in their strategic decisions and directions. Crystal Catering in turn, seeks to influence the external trends and patterns in an industry’s environment. Instead of being reactive, it is more proactive in nature and actively seeks to enhance the business environment through influencing it over time with its actions, strategies and philosophies.
5. Three tiers of non-customers
To tap into unexplored market spaces and create new demand, Crystal Catering has invested considerably in market research, and in understanding consumer trends and behavioral patterns. This research is especially focused on non-customers, and how to unlock them to create new demand for the company’s offerings. While Crystal Catering strives to maintain and expand its current consumer base, it must do so by tapping into new consumer groups.
Figure 1 non-consumer groups of an industry
The first group of non-consumers for Crystal Catering are those who make minimal purchases of industry products – only out of necessity and are deemed to be non-customers. The second group involves those consumers who decline an industry’s offerings. This group has awareness about the industry’s offerings and benefits, but refuse to participate as active consumer groups., and instead, refuse to make the purchases altogether. The third group is the most away from the company, and have not considered the industry’s offerings as a possibility al att. These consumers are not interest or non-aware of the offerings.
Crystal Catering makes use of blue ocean networks and models to pull in the non-consumers and convert them into customers through strategic decisions and planning.
6. The sequence of creating a blue ocean value innovation
Crystal Catering has made use of the blue ocean strategy optimally by making use of the framework to sequence its strategy to be able to gain the highest benefit and profit from it. Crystal Catering makes use of the optimal sequencing for value innovation under the blue ocean strategy i.e. buyer utility, price, cost, and adoption. By making use of this sequence, Crystal Catering is able to tap into the blue oceans of untapped market places and make sure that its growth is coming from unused market spaces, and is organic in terms of demand creation. With this sequence, Crystal Catering has also been able to reduce the risks of expansion and internationalization, and at the same time, also ensured that maximum value is created and enjoyed not only by the customers but also by the company itself in the untapped and new market spaces.
Figure 2 sequence of creating buyer value under the blue ocean model
6.1. Blue ocean value creation sequence
The sequence adopted by Crystal Catering makes perfect sense for expansion and business development.
- Crystal Catering ensures that its product offerings are developed, and marketed to convey exceptional utility for buyers and consumers in its markets. Though Crystal Catering manufactured products that require a low emotional attachment, the offerings and products are often repeatedly purchased for the gratification they offer. For Crystal Catering, this is achieved through marketing activities, where the company markets, and advertises its products to deliver exceptional buyer utility.
- Based on the product offerings, its nature, and its characteristics, Crystal Catering ensures that the offerings are appropriately priced. This pricing strategy is maintained not only to attract new consumers, and penetrate existing consumer groups, but also to attract, and appeal to the masses. The products are priced to attract the maximum number of buyers from the target audience groups of the Crystal Catering Company’s products to determine the affordability of its audience. This affordability and purchase will lead to a ripple effect in terms of buzz generation for the product.
- After securing the revenue aspects of the model in the sequencing, Crystal Catering also ensures that it contains the costs of operations and manufacturing so as to derive a profit from its operations. Profit here is defined as the price of the products less the cost of production for the company – and involved fixed and variable costs. Crystal Catering ensures that its costs are maintained through economies of scale and that its product prices are not driven up because of the increase in costs. This price maintenance is important to attract the target consumers and benefit from the blue ocean maximally.
- Finally, Crystal Catering assesses the business environment and the consumer market and reviews it for any obstacles or hurdles in the process of adoption of the products in the blue ocean region. The company eliminates these hurdles and obstacles earlier along the way to prevent Crystal Catering form actualizing its goals and targets.
7. Buyer Utility Map
Crystal Catering also makes use of the buyer utility map in its exploration of untapped market spaces for purposes of growth and expansion. The buyer utility map helps Crystal Catering understand consumer’s betters, and also allows Crystal Catering to think, and perceive from a buyer's point of view. As such, the company is able to explore the demand side better, and also allows Crystal Catering to devise innovative ways to enhance the buyer utility that are different dim the conventional utility measures. Exploration of the demand side also helps Crystal Catering develop new experiences for buyers with its offerings – to help enhance their relation and interaction with the products, and increase the offerings’ appeal. Crystal Catering is thus able to identify different and various utility spaces that its offerings can potentially fill.
Figure 3 utility maps under the blue ocean model
The utility maps are based on two dimensions - The Buyer Experience Cycle (BEC) and the Utility levers.
7.1. Buyer experience cycle and utility levers
The BEC is the cycle or process through which a consumer interacts, consumers, and disposes of the product. It generally occurs in six phases – and runs from purchase to disposal stage.
The utility levers, in turn, are the ways through which Crystal Catering can increase and enhance the utility of its offerings across the six stages of BEC for the consumers – thereby increasing the overall utility of the product.
7.2. Utility maps and value creation in the blue ocean
By identifying new and different utility spaces for consumers, Crystal Catering is able to identify new ideas and concepts that will help it tap into new consumer groups, and convert non-consumers onto avid consumers of its offerings. At the same time, the buyer utility amp also helps Crystal Catering in identifying spaces for differentiation of its products and creating new value propositions for the consumers – playing on the differentiation aspect as well.
8. Value innovation
One of the tools that Crystal Catering employs in its application of the blue ocean strategy is the value innovation model or framework. With the value innovation framework, Crystal Catering is able to continually and simultaneously pursue a strategy of differentiation and low cost. By doing this, Crystal Catering is able to create enhanced and increased value for not only itself but also for its customers. This enhanced and increased value is developed because of value innovation.
8.1. Creating value innovation: buyer vs. manufacturer
Value innovation is the pivotal factor that has helped Crystal Catering in developing and creating new demand by identifying and tapping into unexplored market spaces. With value innovation, the company has been able to continually refine its market-creating strategy, and develop new markets for its products, and product invocations. For value innovation, it is important to understand that customers gain value from the product’s utility less than the price paid. In contrast, value for manufacturers or companies – such as Crystal Catering, is derived based on the product’s price less the cost. Value innovation for Crystal Catering is achieved by aligning the aspects of price, cost, and utility. With this value innovation, a value leap is developed which enhances the value of the product for the customer as well as for Crystal Catering.
Figure 4 value innovation under the blue ocean model
9. References
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Alam, S. and Islam, M.T., 2017. Impact of blue ocean strategy on organizational performance: A literature review toward implementation logic. IOSR Journal of Business and Management, 19(1).
Bowonder, B., Dambal, A., Kumar, S. and Shirodkar, A., 2010. Innovation strategies for creating competitive advantage. Research-technology management, 53(3), pp.19-32.
Burke, A., van Stel, A. and Thurik, R., 2010. Blue ocean vs. five forces. Harvard Business Review, 88(5), pp.28-29.
Burke, A.E., Van Stel, A.J. and Thurik, R., 2009. Blue ocean versus competitive strategy: theory and evidence. ERIM Report Series Reference No. ERS-2009-030-ORG.
Hyde, A., 2013. Innovation–The Way Forward for Competitive Advantage? A Critical Review of Blue Ocean Strategy, Disruptive Innovation, and Strategic Innovation. OTAGO MANAGEMENT GRADUATE, p.31.
Jacobides, M.G., 2010. Strategy tools for a shifting landscape. Harvard Business Review, 88(1), pp.76-84.
Kim, S., In, H.P., Baik, J., Kazman, R. and Han, K., 2008. VIRE: Sailing a blue ocean with value-innovative requirements. IEEE software, 25(1), pp.80-87.
Kim, W.C. and Mauborgne, R., 2005. Value innovation: a leap into the blue ocean. Journal of business strategy.
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Kim, W.C. and Mauborgne, R., 2014. Blue ocean strategy, expanded edition: How to create uncontested market space and make the competition irrelevant. Harvard business review Press.
Kim, W.C. and Mauborgne, R., 2015. Red ocean traps. Harvard business review, 93(3), pp.68-73.
Kim, W.C., 2005. Blue ocean strategy: from theory to practice. California management review, 47(3), pp.105-121.
Knowles, L., 2019. Blue Ocean Shift: Beyond Competing, Proven Steps to Inspire Confidence and Seize New Growth. Journal of Multidisciplinary Research, 11(1), p.119.
Lindič, J., Bavdaž, M. and Kovačič, H., 2012. Higher growth through the Blue Ocean Strategy: Implications for economic policy. Research policy, 41(5), pp.928-938.
Mauborgne, R. and Kim, W.C., 2005. Blue ocean strategy. Harvard Business Review, 1, p.256.
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Parvinen, P., Aspara, J., Hietanen, J. and Kajalo, S., 2011. Awareness, action and context‐specificity of blue ocean practices in sales management. Management Decision.
Rafique, M., Evans, R.D. and Nawaz, M.T., 2015, November. Absorptive capacity: A hub of Blue Ocean and red ocean strategies and capability transformation in innovative business environments. In 2015 2nd International Conference on Knowledge-Based Engineering and Innovation (KBEI) (pp. 60-65). IEEE.
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