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Corporate Social Responsibility of Note on Customer Care and Service
Posted by Matthew Harvey on Oct-17-2018
1. CSR at Note on Customer Care and Service
CSR s embedded in the business philosophy of Note on Customer Care and Service. At Note on Customer Care and Service, the business operations and processes are designed in a way that they do not become an obstacle or a burden in the way of people’s and the environment’s wellbeing. At the same time, these processes and designs boost business growth. The systematic design of operations at Note on Customer Care and Service enables the management to ensure that the organization achieves sustainable business growth by reducing attached risk factors as well as through community building goals and ambitions. Note on Customer Care and Service strives to increase its social impact and influence on the environment and in people’s lives- by focusing on three big goals.
1.1. Values at Note on Customer Care and Service
Note on Customer Care and Service works for CSR through the CSV approach. This is made easier to incorporate in the company systems because of the core values practised at Note on Customer Care and Service. These are:
Respect – for every one
- Trust
- Integrity
- Honesty
- Accountability
1.2. CSR goals at Note on Customer Care and Service
1.2.1. Improving livings standards for communities through increasing employment opportunities
Note on Customer Care and Service believes in working for the people, and working with the people. With the growth of the business across the world, Note on Customer Care and Service ensures that it creates new employment and livelihood opportunities for millions across the globe. This is done through direct employment and contracts, as well as through inclusive business opportunities.
1.2.2. Enhancing the health and wellbeing of communities engaging with Note on Customer Care and Service
Note on Customer Care and Service works with communities at large and aims to help them become healthier and happier. Note on Customer Care and Service provides nutritional boosting and support to communities where it runs operations, as well as to other communities living in regions marked below poverty. Additionally, Note on Customer Care and Service also produces and distributes health and hygiene products to enhance the wellbeing of its customers along with the various communities it has engaged with.
1.2.3. Reducing environmental footprint
Note on Customer Care and Service works towards reducing its environmental footprint by ensuring that it allows the legislation regarding carbon production and release. Also, Note on Customer Care and Service works towards designing operational processes that reduce water and land pollution. All products manufactured and distributed by Note on Customer Care and Service come with a disposal method to reduce wastage, and increase recycling.
2. Creating shared value (CSV) at Note on Customer Care and Service
Note on Customer Care and Service works hard to create value for not only the shareholders but for the society at large. This approach of creating shared value has enabled impressive business growth for Note on Customer Care and Service, as well as allowing its expansion regionally as well as in its product portfolio. Through creating shared value, Note on Customer Care and Service brings value to the lives of communities where it operates by influencing those aspects of the society which intersect and coincide with the business offerings and business operations.
2.1. How to maximize value creation?
Through the CSV approach, Note on Customer Care and Service can create the most value in the following aspects:
2.1.1. Nutrition
Note on Customer Care and Service focuses on investing in the health of communities by focusing on nutrition and medication, as well as on sanitation and hygiene. The primary focus remains on ensuring health safety for children and infants.
2.1.2. Water
Note on Customer Care and Service works hard with third parties and external as well as internal support systems to ensure that its operations do not cause water damage. In addition, it administers all its internal sewage plants to dispose of waste optimally without risking water life.
2.1.3. Air cleansing
Note on Customer Care and Service maintains carbon units as per legislation in all its operations across the globe. The company also takes responsibility for ensuring that all its industrial sites and operations are placed away from residential areas to reduce maximum exposure of plant operations to the public.
2.1.4. Rural development
Note on Customer Care and Service strives to develop communities where it operates. This includes rural communities and settlements from where Note on Customer Care and Service gets its raw materials and inputs as well as labour. Note on Customer Care and Service created varied employment and livelihood opportunities for these communities to help them raise their living standards and quality of life.
3. Commitments made by Note on Customer Care and Service
Commitments at the Note on Customer Care and Service have helped shape its CSR and CSV approach based on multiple trends from across the globe. These commitments have helped Note on Customer Care and Service maintain focus in giving back to the community as well as in developing a more sustainable environment and workplace. Commitments are the long term goals that Note on Customer Care and Service wants to fulfil and achieve in the following different aspects:
3.1. For individuals and families
3.1.1. Living healthier lives
For families and communities, the CSV approach of Note on Customer Care and Service focuses on helping individuals attain a balance between healthy nutrition and physical exercise as a means of a healthier lifestyle and healthy living. With today’s work style and busy schedules, this is quite a challenge. Note on Customer Care and Service works intending to develop programs and products to help communities manage time well and stay motivated towards increasing their wellbeing.
3.1.2. Having nutritional knowledge
Note on Customer Care and Service works with the long term aspiration of enhancing the lifestyles of communities. The company plans to do it by sharing information regarding nutritional facts, and by raising awareness of nutritional intake. The company does this by not only making the nutritional value available for its own manufactured products but also develops programs and information sharing networks to help individuals learn about healthy eating and make informed dietary decisions.
3.2. For communities
3.2.1. Rural development
Note on Customer Care and Service works towards developing rural communities-especially where it is operational and present. The company engages not only in employment creation but also infrastructure development and education deployment programs to help communities improve their living standards. Note on Customer Care and Service also conducts vocational training programs frequently.
3.2.2. Promoting diversity
Note on Customer Care and Service also works towards inclusion through its diversity programs. The company has designed programs and policies to ensure the inclusion of all community groups in the employment cycle. In addition, the company also conducts training and skill enhancement sessions for all community groups –including disabled and special persons
3.3. For the planet
3.3.1. Protecting water
Note on Customer Care and Service understands the need for protecting water resources across the globe and is also an active fighter for water preservation. With the high scarcity of clean drinking water, Note on Customer Care and Service works and strives to provide communities with clean drinking water through having installed filter plants
3.3.2. Protecting natural resources
With increased urbanization, natural landscapes of forests and grasslands have quickly turned into urban centres. Note on Customer Care and Service ensures that all its operational sites are designed in a way that they do not harm or risk the natural ecosystem. In addition, the company works towards protecting the environment by building green spaces.
3.3.3. Safeguarding the environment
The operations of Note on Customer Care and Service, like other players in the industry, are being affected by the climatic changes, and the weather alterations. To fight this change, and to safeguard the environment, Note on Customer Care and Service works towards creating safe green spaces through high rate plantations. This is to ensure environmental sustainability and enrichment of the ecosystem.
4. Value chain at Note on Customer Care and Service and CSR
At Note on Customer Care and Service, SCR is embedded in the company DNA. Note on Customer Care and Service ensures that the CSV approach is integrated into all operations and systems at the company, including THE VALUE CHAIN.
4.1. Supply chain
4.1.1. Rural development
Note on Customer Care and Service allies with farmers and other partners to obtain the high quality raw material. In doing so, the company ensures that it invests in the wellbeing in the development of its partners and related communities through educational opportunities as well as various training programs and infrastructure development.
4.1.2. Responsible sourcing
Note on Customer Care and Service participates in responsible sourcing. All its partners throughout the supply chain and for raw materials have been tested against set ethical backgrounds to ensure that all raw sources and materials are obtained from partners doing sustainable business.
4.1.3. Animal welfare
In all its sourcing, Note on Customer Care and Service ensures that no animals are harmed. Note on Customer Care and Service makes sure that all animals are fed high quality fodder, and that they are kept in a clean and safe environment. In addition, Note on Customer Care and Service also provides safe breeding grounds for animals and regularly authorizes veterinary check-ups for all animals in partner farms.
4.1.4. Human rights
Note on Customer Care and Service is also particularly careful to ensure that all human rights are upheld in its business operations. This includes no child labour, and inclusive diversity, amongst other things. Also, the business operations of Note on Customer Care and Service also include high dependence on local workers for labor and management – making sure all local and global human rights are followed thoroughly.
4.2. Manufacturing
4.2.1. Water, sanitation and hygiene
During the manufacturing process and value additions, Note on Customer Care and Service maintains an emphasis on water, sanitation and hygiene. All plants and manufacturing units operated by Note on Customer Care and Service have an authorized sanitation system in place which ensures minimal water wastage. Besides, all industrial waste is disposed of off through authorized channels only – ensuring that no natural water body and water source is harmed or polluted.
4.2.2. Natural resource stewardship
Note on Customer Care and Service is also an active pioneer of natural resource stewardship. Note on Customer Care and Service has devised ways to ensure that natural resources are sustainably used for industrial operations, and are not damaged during business processes. Note on Customer Care and Service shares this knowledge publicly for the overall welfare of the environment and the planet.
4.2.3. Women empowerment
During its manufacturing process, the Note on Customer Care and Service also ensures to employ women labour in various managerial and operational level jobs. These women are usually from local communities and are trained for new skill development and enhancement. In doing so, Note on Customer Care and Service ensures that women are equipped with the confidence and decision making abilities s that they advance not only in their professional but also in their personal and social lives.
4.3. Retail and consumers
4.3.1. Responsible marketing and influence
Note on Customer Care and Service makes sure to use ethical means of marketing its products. This means not only does it disseminate rightful information and data regarding the company, but also makes sure that it does not use unethical appeals in its marketing communication.
4.3.2. Marketing to children
Note on Customer Care and Service is also careful in its marketing to children so that it is not exploitative. Rather, marketing to children is done through influencing adults towards the products offered by Note on Customer Care and Service.
4.3.3. Product Safety
Note on Customer Care and Service ensures product safety in consumption at all times. This is done not only through mentioning nutritional value and facts but also through a clear statement of manufacturing dates and batches. This is to make sure that consumers are aware of the product quality and life cycle. Also, the company mentions clear ways and processes of disposing of the products to ensure that the environment is sustained and not harmed.
5. Working towards achieving sustainable goals
The CSR and CSV approach at Note on Customer Care and Service is closely guided by the sustainable development goals chalked out by the United Nations. Through working on the attainment of the SDGs, Note on Customer Care and Service, and many other companies work together to create a peaceful and harmonious future that has sustainable resources and environment.
Through connecting Note on Customer Care and Service’s goals and commitments with the SDGs, the company has created avenues of channelling a positive impact on society through its operations and business as a whole.
5.1. No poverty
- Note on Customer Care and Service creates opportunities for skill enhancement and vocational training
- Note on Customer Care and Service also provides equal employment opportunities to all labours from the local communities
- Note on Customer Care and Service promotes and supports small business ventures through inclusive business support and funding – especially for women who are micro-entrepreneurs in the community
5.2. Zero hunger
- Note on Customer Care and Service works towards implementing a model of less food wastage and food loss – in the manufacturing as well as the supply chain process
- Note on Customer Care and Service provides subsidized products in communities that are living below the poverty line, as well as in communities where it is operational and has industrial units and sites
- Note on Customer Care and Service has developed recycling plants in local communities to ensure that there is no food wasted during consumption, and it is recycled into other products needed for a sustainable environment
5.3. Clean water and sanitation
- Note on Customer Care and Service strives to ensure high water efficiency and water sustainability in all business operations and processes
- Note on Customer Care and Service advocates and also internally implements positive water policies
- Infrastructure developed by Note on Customer Care and Service in different rural communities and settlements ensures authorized sewage networks and lines to avoid dumping in freshwater reserves
5.4. Life on land
- Note on Customer Care and Service works towards establishing the green supply chain
- Note on Customer Care and Service ensures that no Green spaces are destroyed for its business and industrial purposes, and also works towards creating healthy green spaces through numerous plantations
- Note on Customer Care and Service places a high emphasis on maintaining regular health check-ups for all community members – free of cost, and also focuses on animal welfare for farmers
5.5. Good health and well being
- Note on Customer Care and Service works towards improving the living standards and quality of life of communities it engages with
- For farmers, Note on Customer Care and Service has also improved farm economics
- Note on Customer Care and Service works towards protecting the children in the supply chain processes, as well as creates diverse livelihood opportunities for adults
5.6. Quality education
- Note on Customer Care and Service provides a hands-on learning opportunity for young adults from local communities through internship opportunities
- Note on Customer Care and Service also sponsors various scholarship programs for different grade levels in communities where it is operations
- Note on Customer Care and Service has inaugurated primary schools in three different regions where it has operations – in rural settlements – as a step towards achieving quality education for all.
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