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Corporate Social Responsibility of How to Turn Customer Insight into Growth
Posted by Matthew Harvey on Oct-17-2018
1. CSR at How to Turn Customer Insight into Growth
CSR s embedded in the business philosophy of How to Turn Customer Insight into Growth. At How to Turn Customer Insight into Growth, the business operations and processes are designed in a way that they do not become an obstacle or a burden in the way of people’s and the environment’s wellbeing. At the same time, these processes and designs boost business growth. The systematic design of operations at How to Turn Customer Insight into Growth enables the management to ensure that the organization achieves sustainable business growth by reducing attached risk factors as well as through community building goals and ambitions. How to Turn Customer Insight into Growth strives to increase its social impact and influence on the environment and in people’s lives- by focusing on three big goals.
1.1. Values at How to Turn Customer Insight into Growth
How to Turn Customer Insight into Growth works for CSR through the CSV approach. This is made easier to incorporate in the company systems because of the core values practised at How to Turn Customer Insight into Growth. These are:
Respect – for every one
- Trust
- Integrity
- Honesty
- Accountability
1.2. CSR goals at How to Turn Customer Insight into Growth
1.2.1. Improving livings standards for communities through increasing employment opportunities
How to Turn Customer Insight into Growth believes in working for the people, and working with the people. With the growth of the business across the world, How to Turn Customer Insight into Growth ensures that it creates new employment and livelihood opportunities for millions across the globe. This is done through direct employment and contracts, as well as through inclusive business opportunities.
1.2.2. Enhancing the health and wellbeing of communities engaging with How to Turn Customer Insight into Growth
How to Turn Customer Insight into Growth works with communities at large and aims to help them become healthier and happier. How to Turn Customer Insight into Growth provides nutritional boosting and support to communities where it runs operations, as well as to other communities living in regions marked below poverty. Additionally, How to Turn Customer Insight into Growth also produces and distributes health and hygiene products to enhance the wellbeing of its customers along with the various communities it has engaged with.
1.2.3. Reducing environmental footprint
How to Turn Customer Insight into Growth works towards reducing its environmental footprint by ensuring that it allows the legislation regarding carbon production and release. Also, How to Turn Customer Insight into Growth works towards designing operational processes that reduce water and land pollution. All products manufactured and distributed by How to Turn Customer Insight into Growth come with a disposal method to reduce wastage, and increase recycling.
2. Creating shared value (CSV) at How to Turn Customer Insight into Growth
How to Turn Customer Insight into Growth works hard to create value for not only the shareholders but for the society at large. This approach of creating shared value has enabled impressive business growth for How to Turn Customer Insight into Growth, as well as allowing its expansion regionally as well as in its product portfolio. Through creating shared value, How to Turn Customer Insight into Growth brings value to the lives of communities where it operates by influencing those aspects of the society which intersect and coincide with the business offerings and business operations.
2.1. How to maximize value creation?
Through the CSV approach, How to Turn Customer Insight into Growth can create the most value in the following aspects:
2.1.1. Nutrition
How to Turn Customer Insight into Growth focuses on investing in the health of communities by focusing on nutrition and medication, as well as on sanitation and hygiene. The primary focus remains on ensuring health safety for children and infants.
2.1.2. Water
How to Turn Customer Insight into Growth works hard with third parties and external as well as internal support systems to ensure that its operations do not cause water damage. In addition, it administers all its internal sewage plants to dispose of waste optimally without risking water life.
2.1.3. Air cleansing
How to Turn Customer Insight into Growth maintains carbon units as per legislation in all its operations across the globe. The company also takes responsibility for ensuring that all its industrial sites and operations are placed away from residential areas to reduce maximum exposure of plant operations to the public.
2.1.4. Rural development
How to Turn Customer Insight into Growth strives to develop communities where it operates. This includes rural communities and settlements from where How to Turn Customer Insight into Growth gets its raw materials and inputs as well as labour. How to Turn Customer Insight into Growth created varied employment and livelihood opportunities for these communities to help them raise their living standards and quality of life.
3. Commitments made by How to Turn Customer Insight into Growth
Commitments at the How to Turn Customer Insight into Growth have helped shape its CSR and CSV approach based on multiple trends from across the globe. These commitments have helped How to Turn Customer Insight into Growth maintain focus in giving back to the community as well as in developing a more sustainable environment and workplace. Commitments are the long term goals that How to Turn Customer Insight into Growth wants to fulfil and achieve in the following different aspects:
3.1. For individuals and families
3.1.1. Living healthier lives
For families and communities, the CSV approach of How to Turn Customer Insight into Growth focuses on helping individuals attain a balance between healthy nutrition and physical exercise as a means of a healthier lifestyle and healthy living. With today’s work style and busy schedules, this is quite a challenge. How to Turn Customer Insight into Growth works intending to develop programs and products to help communities manage time well and stay motivated towards increasing their wellbeing.
3.1.2. Having nutritional knowledge
How to Turn Customer Insight into Growth works with the long term aspiration of enhancing the lifestyles of communities. The company plans to do it by sharing information regarding nutritional facts, and by raising awareness of nutritional intake. The company does this by not only making the nutritional value available for its own manufactured products but also develops programs and information sharing networks to help individuals learn about healthy eating and make informed dietary decisions.
3.2. For communities
3.2.1. Rural development
How to Turn Customer Insight into Growth works towards developing rural communities-especially where it is operational and present. The company engages not only in employment creation but also infrastructure development and education deployment programs to help communities improve their living standards. How to Turn Customer Insight into Growth also conducts vocational training programs frequently.
3.2.2. Promoting diversity
How to Turn Customer Insight into Growth also works towards inclusion through its diversity programs. The company has designed programs and policies to ensure the inclusion of all community groups in the employment cycle. In addition, the company also conducts training and skill enhancement sessions for all community groups –including disabled and special persons
3.3. For the planet
3.3.1. Protecting water
How to Turn Customer Insight into Growth understands the need for protecting water resources across the globe and is also an active fighter for water preservation. With the high scarcity of clean drinking water, How to Turn Customer Insight into Growth works and strives to provide communities with clean drinking water through having installed filter plants
3.3.2. Protecting natural resources
With increased urbanization, natural landscapes of forests and grasslands have quickly turned into urban centres. How to Turn Customer Insight into Growth ensures that all its operational sites are designed in a way that they do not harm or risk the natural ecosystem. In addition, the company works towards protecting the environment by building green spaces.
3.3.3. Safeguarding the environment
The operations of How to Turn Customer Insight into Growth, like other players in the industry, are being affected by the climatic changes, and the weather alterations. To fight this change, and to safeguard the environment, How to Turn Customer Insight into Growth works towards creating safe green spaces through high rate plantations. This is to ensure environmental sustainability and enrichment of the ecosystem.
4. Value chain at How to Turn Customer Insight into Growth and CSR
At How to Turn Customer Insight into Growth, SCR is embedded in the company DNA. How to Turn Customer Insight into Growth ensures that the CSV approach is integrated into all operations and systems at the company, including THE VALUE CHAIN.
4.1. Supply chain
4.1.1. Rural development
How to Turn Customer Insight into Growth allies with farmers and other partners to obtain the high quality raw material. In doing so, the company ensures that it invests in the wellbeing in the development of its partners and related communities through educational opportunities as well as various training programs and infrastructure development.
4.1.2. Responsible sourcing
How to Turn Customer Insight into Growth participates in responsible sourcing. All its partners throughout the supply chain and for raw materials have been tested against set ethical backgrounds to ensure that all raw sources and materials are obtained from partners doing sustainable business.
4.1.3. Animal welfare
In all its sourcing, How to Turn Customer Insight into Growth ensures that no animals are harmed. How to Turn Customer Insight into Growth makes sure that all animals are fed high quality fodder, and that they are kept in a clean and safe environment. In addition, How to Turn Customer Insight into Growth also provides safe breeding grounds for animals and regularly authorizes veterinary check-ups for all animals in partner farms.
4.1.4. Human rights
How to Turn Customer Insight into Growth is also particularly careful to ensure that all human rights are upheld in its business operations. This includes no child labour, and inclusive diversity, amongst other things. Also, the business operations of How to Turn Customer Insight into Growth also include high dependence on local workers for labor and management – making sure all local and global human rights are followed thoroughly.
4.2. Manufacturing
4.2.1. Water, sanitation and hygiene
During the manufacturing process and value additions, How to Turn Customer Insight into Growth maintains an emphasis on water, sanitation and hygiene. All plants and manufacturing units operated by How to Turn Customer Insight into Growth have an authorized sanitation system in place which ensures minimal water wastage. Besides, all industrial waste is disposed of off through authorized channels only – ensuring that no natural water body and water source is harmed or polluted.
4.2.2. Natural resource stewardship
How to Turn Customer Insight into Growth is also an active pioneer of natural resource stewardship. How to Turn Customer Insight into Growth has devised ways to ensure that natural resources are sustainably used for industrial operations, and are not damaged during business processes. How to Turn Customer Insight into Growth shares this knowledge publicly for the overall welfare of the environment and the planet.
4.2.3. Women empowerment
During its manufacturing process, the How to Turn Customer Insight into Growth also ensures to employ women labour in various managerial and operational level jobs. These women are usually from local communities and are trained for new skill development and enhancement. In doing so, How to Turn Customer Insight into Growth ensures that women are equipped with the confidence and decision making abilities s that they advance not only in their professional but also in their personal and social lives.
4.3. Retail and consumers
4.3.1. Responsible marketing and influence
How to Turn Customer Insight into Growth makes sure to use ethical means of marketing its products. This means not only does it disseminate rightful information and data regarding the company, but also makes sure that it does not use unethical appeals in its marketing communication.
4.3.2. Marketing to children
How to Turn Customer Insight into Growth is also careful in its marketing to children so that it is not exploitative. Rather, marketing to children is done through influencing adults towards the products offered by How to Turn Customer Insight into Growth.
4.3.3. Product Safety
How to Turn Customer Insight into Growth ensures product safety in consumption at all times. This is done not only through mentioning nutritional value and facts but also through a clear statement of manufacturing dates and batches. This is to make sure that consumers are aware of the product quality and life cycle. Also, the company mentions clear ways and processes of disposing of the products to ensure that the environment is sustained and not harmed.
5. Working towards achieving sustainable goals
The CSR and CSV approach at How to Turn Customer Insight into Growth is closely guided by the sustainable development goals chalked out by the United Nations. Through working on the attainment of the SDGs, How to Turn Customer Insight into Growth, and many other companies work together to create a peaceful and harmonious future that has sustainable resources and environment.
Through connecting How to Turn Customer Insight into Growth’s goals and commitments with the SDGs, the company has created avenues of channelling a positive impact on society through its operations and business as a whole.
5.1. No poverty
- How to Turn Customer Insight into Growth creates opportunities for skill enhancement and vocational training
- How to Turn Customer Insight into Growth also provides equal employment opportunities to all labours from the local communities
- How to Turn Customer Insight into Growth promotes and supports small business ventures through inclusive business support and funding – especially for women who are micro-entrepreneurs in the community
5.2. Zero hunger
- How to Turn Customer Insight into Growth works towards implementing a model of less food wastage and food loss – in the manufacturing as well as the supply chain process
- How to Turn Customer Insight into Growth provides subsidized products in communities that are living below the poverty line, as well as in communities where it is operational and has industrial units and sites
- How to Turn Customer Insight into Growth has developed recycling plants in local communities to ensure that there is no food wasted during consumption, and it is recycled into other products needed for a sustainable environment
5.3. Clean water and sanitation
- How to Turn Customer Insight into Growth strives to ensure high water efficiency and water sustainability in all business operations and processes
- How to Turn Customer Insight into Growth advocates and also internally implements positive water policies
- Infrastructure developed by How to Turn Customer Insight into Growth in different rural communities and settlements ensures authorized sewage networks and lines to avoid dumping in freshwater reserves
5.4. Life on land
- How to Turn Customer Insight into Growth works towards establishing the green supply chain
- How to Turn Customer Insight into Growth ensures that no Green spaces are destroyed for its business and industrial purposes, and also works towards creating healthy green spaces through numerous plantations
- How to Turn Customer Insight into Growth places a high emphasis on maintaining regular health check-ups for all community members – free of cost, and also focuses on animal welfare for farmers
5.5. Good health and well being
- How to Turn Customer Insight into Growth works towards improving the living standards and quality of life of communities it engages with
- For farmers, How to Turn Customer Insight into Growth has also improved farm economics
- How to Turn Customer Insight into Growth works towards protecting the children in the supply chain processes, as well as creates diverse livelihood opportunities for adults
5.6. Quality education
- How to Turn Customer Insight into Growth provides a hands-on learning opportunity for young adults from local communities through internship opportunities
- How to Turn Customer Insight into Growth also sponsors various scholarship programs for different grade levels in communities where it is operations
- How to Turn Customer Insight into Growth has inaugurated primary schools in three different regions where it has operations – in rural settlements – as a step towards achieving quality education for all.
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