Corporate Social Responsibility of Singapore s Healthcare Industry

Posted by Matthew Harvey on Oct-17-2018

1. CSR at Singapore s Healthcare Industry

CSR s embedded in the business philosophy of Singapore s Healthcare Industry. At Singapore s Healthcare Industry, the business operations and processes are designed in a way that they do not become an obstacle or a burden in the way of people’s and the environment’s wellbeing. At the same time, these processes and designs boost business growth. The systematic design of operations at Singapore s Healthcare Industry enables the management to ensure that the organization achieves sustainable business growth by reducing attached risk factors as well as through community building goals and ambitions. Singapore s Healthcare Industry strives to increase its social impact and influence on the environment and in people’s lives- by focusing on three big goals. 

1.1. Values at Singapore s Healthcare Industry

Singapore s Healthcare Industry works for CSR through the CSV approach. This is made easier to incorporate in the company systems because of the core values practised at Singapore s Healthcare Industry. These are:

Respect – for every one

  • Trust
  • Integrity
  • Honesty
  • Accountability

1.2. CSR goals at Singapore s Healthcare Industry

1.2.1. Improving livings standards for communities through increasing employment opportunities

Singapore s Healthcare Industry believes in working for the people, and working with the people. With the growth of the business across the world, Singapore s Healthcare Industry ensures that it creates new employment and livelihood opportunities for millions across the globe. This is done through direct employment and contracts, as well as through inclusive business opportunities.

1.2.2. Enhancing the health and wellbeing of communities engaging with Singapore s Healthcare Industry

Singapore s Healthcare Industry works with communities at large and aims to help them become healthier and happier. Singapore s Healthcare Industry provides nutritional boosting and support to communities where it runs operations, as well as to other communities living in regions marked below poverty. Additionally, Singapore s Healthcare Industry also produces and distributes health and hygiene products to enhance the wellbeing of its customers along with the various communities it has engaged with.

1.2.3. Reducing environmental footprint

Singapore s Healthcare Industry works towards reducing its environmental footprint by ensuring that it allows the legislation regarding carbon production and release. Also, Singapore s Healthcare Industry works towards designing operational processes that reduce water and land pollution. All products manufactured and distributed by Singapore s Healthcare Industry come with a disposal method to reduce wastage, and increase recycling. 

2. Creating shared value (CSV) at Singapore s Healthcare Industry

Singapore s Healthcare Industry works hard to create value for not only the shareholders but for the society at large. This approach of creating shared value has enabled impressive business growth for Singapore s Healthcare Industry, as well as allowing its expansion regionally as well as in its product portfolio. Through creating shared value, Singapore s Healthcare Industry brings value to the lives of communities where it operates by influencing those aspects of the society which intersect and coincide with the business offerings and business operations.

2.1. How to maximize value creation?

Through the CSV approach, Singapore s Healthcare Industry can create the most value in the following aspects:

2.1.1. Nutrition

Singapore s Healthcare Industry focuses on investing in the health of communities by focusing on nutrition and medication, as well as on sanitation and hygiene. The primary focus remains on ensuring health safety for children and infants.

2.1.2. Water

Singapore s Healthcare Industry works hard with third parties and external as well as internal support systems to ensure that its operations do not cause water damage. In addition, it administers all its internal sewage plants to dispose of waste optimally without risking water life.

2.1.3. Air cleansing

Singapore s Healthcare Industry maintains carbon units as per legislation in all its operations across the globe. The company also takes responsibility for ensuring that all its industrial sites and operations are placed away from residential areas to reduce maximum exposure of plant operations to the public.

2.1.4. Rural development

 Singapore s Healthcare Industry strives to develop communities where it operates. This includes rural communities and settlements from where Singapore s Healthcare Industry gets its raw materials and inputs as well as labour. Singapore s Healthcare Industry created varied employment and livelihood opportunities for these communities to help them raise their living standards and quality of life.

3. Commitments made by Singapore s Healthcare Industry

Commitments at the Singapore s Healthcare Industry have helped shape its CSR and CSV approach based on multiple trends from across the globe. These commitments have helped Singapore s Healthcare Industry maintain focus in giving back to the community as well as in developing a more sustainable environment and workplace. Commitments are the long term goals that Singapore s Healthcare Industry wants to fulfil and achieve in the following different aspects:

3.1. For individuals and families

3.1.1. Living healthier lives

For families and communities, the CSV approach of Singapore s Healthcare Industry focuses on helping individuals attain a balance between healthy nutrition and physical exercise as a means of a healthier lifestyle and healthy living. With today’s work style and busy schedules, this is quite a challenge. Singapore s Healthcare Industry works intending to develop programs and products to help communities manage time well and stay motivated towards increasing their wellbeing.

3.1.2. Having nutritional knowledge

Singapore s Healthcare Industry works with the long term aspiration of enhancing the lifestyles of communities. The company plans to do it by sharing information regarding nutritional facts, and by raising awareness of nutritional intake. The company does this by not only making the nutritional value available for its own manufactured products but also develops programs and information sharing networks to help individuals learn about healthy eating and make informed dietary decisions.

3.2. For communities

3.2.1. Rural development

Singapore s Healthcare Industry works towards developing rural communities-especially where it is operational and present. The company engages not only in employment creation but also infrastructure development and education deployment programs to help communities improve their living standards. Singapore s Healthcare Industry also conducts vocational training programs frequently.

3.2.2. Promoting diversity

Singapore s Healthcare Industry also works towards inclusion through its diversity programs. The company has designed programs and policies to ensure the inclusion of all community groups in the employment cycle. In addition, the company also conducts training and skill enhancement sessions for all community groups –including disabled and special persons

3.3. For the planet

3.3.1. Protecting water

Singapore s Healthcare Industry understands the need for protecting water resources across the globe and is also an active fighter for water preservation. With the high scarcity of clean drinking water, Singapore s Healthcare Industry works and strives to provide communities with clean drinking water through having installed filter plants

3.3.2. Protecting natural resources

 With increased urbanization, natural landscapes of forests and grasslands have quickly turned into urban centres. Singapore s Healthcare Industry ensures that all its operational sites are designed in a way that they do not harm or risk the natural ecosystem. In addition, the company works towards protecting the environment by building green spaces.

3.3.3. Safeguarding the environment

The operations of Singapore s Healthcare Industry, like other players in the industry, are being affected by the climatic changes, and the weather alterations. To fight this change, and to safeguard the environment, Singapore s Healthcare Industry works towards creating safe green spaces through high rate plantations. This is to ensure environmental sustainability and enrichment of the ecosystem.

4. Value chain at Singapore s Healthcare Industry and CSR

At Singapore s Healthcare Industry, SCR is embedded in the company DNA. Singapore s Healthcare Industry ensures that the CSV approach is integrated into all operations and systems at the company, including THE VALUE CHAIN.

4.1. Supply chain

4.1.1. Rural development

Singapore s Healthcare Industry allies with farmers and other partners to obtain the high quality raw material. In doing so, the company ensures that it invests in the wellbeing in the development of its partners and related communities through educational opportunities as well as various training programs and infrastructure development.

4.1.2. Responsible sourcing

Singapore s Healthcare Industry participates in responsible sourcing. All its partners throughout the supply chain and for raw materials have been tested against set ethical backgrounds to ensure that all raw sources and materials are obtained from partners doing sustainable business.

4.1.3. Animal welfare

In all its sourcing, Singapore s Healthcare Industry ensures that no animals are harmed. Singapore s Healthcare Industry makes sure that all animals are fed high quality fodder, and that they are kept in a clean and safe environment. In addition, Singapore s Healthcare Industry also provides safe breeding grounds for animals and regularly authorizes veterinary check-ups for all animals in partner farms.

4.1.4. Human rights

Singapore s Healthcare Industry is also particularly careful to ensure that all human rights are upheld in its business operations. This includes no child labour, and inclusive diversity, amongst other things. Also, the business operations of Singapore s Healthcare Industry also include high dependence on local workers for labor and management – making sure all local and global human rights are followed thoroughly.

4.2. Manufacturing

4.2.1. Water, sanitation and hygiene

During the manufacturing process and value additions, Singapore s Healthcare Industry maintains an emphasis on water, sanitation and hygiene. All plants and manufacturing units operated by Singapore s Healthcare Industry have an authorized sanitation system in place which ensures minimal water wastage. Besides, all industrial waste is disposed of off through authorized channels only – ensuring that no natural water body and water source is harmed or polluted.

4.2.2. Natural resource stewardship

Singapore s Healthcare Industry is also an active pioneer of natural resource stewardship. Singapore s Healthcare Industry has devised ways to ensure that natural resources are sustainably used for industrial operations, and are not damaged during business processes. Singapore s Healthcare Industry shares this knowledge publicly for the overall welfare of the environment and the planet.

4.2.3. Women empowerment

During its manufacturing process, the Singapore s Healthcare Industry also ensures to employ women labour in various managerial and operational level jobs. These women are usually from local communities and are trained for new skill development and enhancement. In doing so, Singapore s Healthcare Industry ensures that women are equipped with the confidence and decision making abilities s that they advance not only in their professional but also in their personal and social lives.

4.3. Retail and consumers

4.3.1. Responsible marketing and influence

Singapore s Healthcare Industry makes sure to use ethical means of marketing its products. This means not only does it disseminate rightful information and data regarding the company, but also makes sure that it does not use unethical appeals in its marketing communication.

4.3.2. Marketing to children

Singapore s Healthcare Industry is also careful in its marketing to children so that it is not exploitative. Rather, marketing to children is done through influencing adults towards the products offered by Singapore s Healthcare Industry.

4.3.3. Product Safety

Singapore s Healthcare Industry ensures product safety in consumption at all times. This is done not only through mentioning nutritional value and facts but also through a clear statement of manufacturing dates and batches. This is to make sure that consumers are aware of the product quality and life cycle. Also, the company mentions clear ways and processes of disposing of the products to ensure that the environment is sustained and not harmed.

5. Working towards achieving sustainable goals 

 The CSR and CSV approach at Singapore s Healthcare Industry is closely guided by the sustainable development goals chalked out by the United Nations. Through working on the attainment of the SDGs, Singapore s Healthcare Industry, and many other companies work together to create a peaceful and harmonious future that has sustainable resources and environment.    

Through connecting Singapore s Healthcare Industry’s goals and commitments with the SDGs, the company has created avenues of channelling a positive impact on society through its operations and business as a whole.

5.1. No poverty

  • Singapore s Healthcare Industry creates opportunities for skill enhancement and vocational training
  • Singapore s Healthcare Industry also provides equal employment opportunities to all labours from the local communities
  • Singapore s Healthcare Industry promotes and supports small business ventures through inclusive business support and funding – especially for women who are micro-entrepreneurs in the community

5.2. Zero hunger

  • Singapore s Healthcare Industry works towards implementing a model of less food wastage and food loss – in the manufacturing as well as the supply chain process
  • Singapore s Healthcare Industry provides subsidized products in communities that are living below the poverty line, as well as in communities where it is operational and has industrial units and sites
  • Singapore s Healthcare Industry has developed recycling plants in local communities to ensure that there is no food wasted during consumption, and it is recycled into other products needed for a sustainable environment

5.3. Clean water and sanitation

  • Singapore s Healthcare Industry strives to ensure high water efficiency and water sustainability in all business operations and processes
  • Singapore s Healthcare Industry advocates and also internally implements positive water policies
  • Infrastructure developed by Singapore s Healthcare Industry in different rural communities and settlements ensures authorized sewage networks and lines to avoid dumping in freshwater reserves

5.4. Life on land

  • Singapore s Healthcare Industry works towards establishing the green supply chain
  • Singapore s Healthcare Industry ensures that no Green spaces are destroyed for its business and industrial purposes, and also works towards creating healthy green spaces through numerous plantations
  • Singapore s Healthcare Industry places a high emphasis on maintaining regular health check-ups for all community members – free of cost, and also focuses on animal welfare for farmers

5.5. Good health and well being

  • Singapore s Healthcare Industry works towards improving the living standards and quality of life of communities it engages with
  • For farmers, Singapore s Healthcare Industry has also improved farm economics
  • Singapore s Healthcare Industry works towards protecting the children in the supply chain processes, as well as creates diverse livelihood opportunities for adults

5.6. Quality education

  • Singapore s Healthcare Industry provides a hands-on learning opportunity for young adults from local communities through internship opportunities
  • Singapore s Healthcare Industry also sponsors various scholarship programs for different grade levels in communities where it is operations
  • Singapore s Healthcare Industry has inaugurated primary schools in three different regions where it has operations – in rural settlements – as a step towards achieving quality education for all.

6. Partnerships and collaborations for a greater positive impact

6.1. United Nations Global Impact

The Singapore s Healthcare Industry works with the United Nations through the united nation global compact (UNGC) avenue. Singapore s Healthcare Industry has close and successful collaborations with UNGC based on the commonality of goals and values, as well as short term sustainable plans for environmental wellbeing. Collaboration with UNGC is two way for Singapore s Healthcare Industry:

  • It helps Singapore s Healthcare Industry strengthen its integration of the CSV approach, and its various aspects and channels. Working with UNGC allows the Singapore s Healthcare Industry to redesign and improve its operations to ensure that all systems are ethically sound and sustainable
  •  Working with UNGC allows Singapore s Healthcare Industry to help in whatever way possible, towards the attainment of the SDGs developed and defined by the UN. By being partners with UNGC, Singapore s Healthcare Industry ensures that it's business operations and practices, as well as external engagements, work towards accomplishing the defined SDGs.

6.2. International Federation of Red Cross and Red Crescent Societies (IFRC)

Singapore s Healthcare Industry has collaborated and worked with IFRC in different regions of Africa for more than a decade – striving towards improving water sanitation and hygiene issues. The company has worked tirelessly to help provide communities with safe drinking water. The efforts of Singapore s Healthcare Industry have been tied, especially with first communities that reside in crop and local farms, as well as for communities who live near bottled water plants in different African regions.

7. Accounting and CSR at Singapore s Healthcare Industry

CSR is also very evident in the accounting practices at Singapore s Healthcare Industry. Incorporation of CSR at all fronts and in all departments of the organization has helped Singapore s Healthcare Industry achieve a distinctive competitive edge, and has also improved its image and standing amongst consumers as ab active advocate of sustainable living and sustainable consumption.

The overall organizational CSR at Singapore s Healthcare Industry has been achieved in large because of its emphasis on incorporating CSR at the base level functions – such as that of accounting

7.1. Accounting Principles at Singapore s Healthcare Industry

Singapore s Healthcare Industry follows the international standard and policies in its accounting principles. The company has in-house trained and qualified individuals from each region where it operates, along with managerial support from the headquarters for developing and auditing accounting principles and accounting activities in the business. All activities and processes, as well as accounting systems, are vetted for local and international legislations attached, and ensure to follow an ethically built framework that is within the legal boundaries.

7.2. Governance structure at Singapore s Healthcare Industry

All managerial levels at Singapore s Healthcare Industry, including the strategic leaders, are supervised by governing internal bodies. The strategic leadership is supervised by the board of directors, while other managerial levels are supervised for their performance internally by other managerial groups and levels. The purpose of governance at Singapore s Healthcare Industry Is to ensure that the company is in line with its CSV approach at all times and that all business operations and decisions are made in perspective of the company’s value of sustainable living.

7.3. External advisory partners

To ensure that all practices at Singapore s Healthcare Industry are ethical, and followed as per international benchmarks and expectations, the Singapore s Healthcare Industry also contracts with a third party, external advisors. These advisors audit and vet the company systems, processes, and accounting numbers to make sure that everything is in line with the expectations, and the business model.

8. Finance and CSR at Singapore s Healthcare Industry

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8.1. Financing opportunities

Singapore s Healthcare Industry finds higher opportunities for financing its projects because of its engagement in various CSR activities. This is because the company faces lesser financial constraints because of its improved image ad standing. Moreover, it is also now easier for Singapore s Healthcare Industry to secure finances for funding new projects and ideas.

8.2. Higher investment opportunities

When firms like Singapore s Healthcare Industry perform and engage in CSR activities, they include them and mention them clearly in the annual report and other official company documents. This increases the overall transparency for Singapore s Healthcare Industry and communicates values of commitment, trust, and passion. 

 As a result, it attracts new investments from local as well as international investors for business expansion and business operation enhancement. With higher transparency, potential investors feel less doubtful and less fearful about investing in Singapore s Healthcare Industry. 

8.3. Improved stakeholder engagement

CSR engagement by Singapore s Healthcare Industry in various aspects, and on various platforms has resulted largely because of higher participation, engagement and encouragement by the stakeholders. This active engagement by stakeholders and shareholders alike has convinced strategic managers for Singapore s Healthcare Industry to develop a long-form and a futuristic strategy. This has been important for Singapore s Healthcare Industry for resource allocation and contracting and planning with the right outlook and resources in perspective. 

9. References

Cole, G., 2003. Strategic Management. Boston: Cengage Learning EMEA.

Gerlach, A., 2003. Sustainable Entrepreneurship and Innovation. University of Leeds, s.n.

Hill, C. & Jones, G., 2007. Strategic Management: An Integrated Approach. Boston: Cengage Learning.

King, D. & Lawley, S., 2016. Organizational Behaviour. Oxford: Oxford University Press.

Kotler, P. & Keller, K., 2009. Marketing Management. New Jersey: Prentice Hall.

Martinez-Ferrero, J. & García-Sánchez, I., 2015. Is corporate social responsibility an entrenchment strategy? Evidence in stakeholder protection environments.. Rev. Manag. Sci. , Volume 9, p. 89–114.

Mazurkiewicz, P., n.d. Corporate Environmental Responsibility: Is a common CSR framework possible?. s.l.:World Bank

McWilliams, A. & Siegel, D., 2001. Corporate social responsibility: A theory of the firm perspective. Academy of Management Review, 26(1), p. 117–127.

Perez, A. & Rodríguez del Bosque, I., 2014. The role of CSR in the corporate identity of banking service providers. Journal of Business Ethics, 108(2), pp. 145-166.

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